Co-Design your Organization

Collect feedback, model how work gets done, and shape services together.

How it works

A resident reports a broken streetlight

From report to resolution, Touchpoints connects the person with the problem to the team that fixes it.

1

Report

Open the app, tap the map, drop a pin. Snap a photo, add a note. GPS fills in the location.
2

Route

The process model triages the request. Category determines which team gets it. No manual sorting needed.
3

Track

The workflow advances through the process. Each step is logged. The reporter gets status updates.
4

Resolve

Crew fixes the light, closes the request. The resident is notified. The data feeds the map.

Feedback, everywhere it happens

Post-service surveys, satisfaction forms, and experience ratings. Collect structured feedback after a transaction or interaction is complete.

Page pins let visitors flag issues on any page, in context. A browser extension drops spatial annotations directly onto your live site.

Drop a pin, snap a photo, report a problem. GPS-tagged reports feed a time-scrubbed map that shows conditions changing over time.

Invite testers to annotate pre-launch pages with page pins. Capture usability issues before they reach production.

Launch surveys with accessible templates, conditional logic, and flexible workflows. Export responses or connect to analytics instantly.

Model end-to-end processes with BPMN diagrams, attach forms, and show teams where to focus across the service lifecycle.

Route responses with rules, trigger notifications, and give program owners context to act on what is learned.

Maintain a centralized registry of your organization's digital assets. Track performance across all digital touchpoints.

Invite your team, launch your first feedback form, and connect it to a process model in under an hour.