Staging Site — October 2025: Data will be regularly refreshed. Questions, comments, or feedback? Contact us

This is not a government website
This is an experimental project by Civic Studio to explore organizational modeling in support of public service delivery.

For the official service
Visit touchpoints.digital.gov for the production government service managed by GSA's Technology Transformation Services.

Try Touchpoints in Action

Experience how Touchpoints transforms feedback into actionable insights. Explore our interactive tools and see the platform in action.

Visualize your workflow

Services and feedback flows are modeled using BPMN diagrams.

Experience Touchpoints features hands-on. Try the form builder, explore real-time analytics, and see how feedback flows through the system.

Build a compliant feedback form in under 3 minutes using our drag-and-drop interface.

Live Preview See changes instantly
USWDS Components Government-ready styling
Smart Validation Accessibility built-in

Launch Form Builder

Watch sample data flow through real-time dashboards and analytics views.

Real-time Updates Live data streaming
Filter & Slice Drill down by audience
Export Ready CX reporting formats

View Analytics Demo

Map service journeys with collaborative BPMN tools and connect feedback touchpoints.

BPMN 2.0 Industry standard notation
Team Editing Collaborative design
Version Control Change tracking

Try Process Designer

Product Highlights

Use USWDS-inspired layouts, reusable question templates, and smart defaults to launch surveys fast without touching code.

Drag-and-drop sections, live previews, and instant validation
Conditional logic and respondent branching
Automated branding via organization style presets

Get a real-time pulse on satisfaction, completion rates, and channel mix with FXA-ready analytics dashboards.

Role-based dashboards for managers, analysts, and executives
Instant alerts on threshold breaches or flagged comments
CSV and API exports aligned with OMB CX reporting

Overlay submissions on a journey map to surface pain points, moments of delight, and opportunities for improvement.

Visual swimlanes by persona or channel
Evidence-backed recommendations generated from trends
Collaboration notes for cross-functional follow-up

Guided Journey

Walk through a sample touchpoint experience—from configuration to response review.

Configure a branded feedback experience

Select a template, tune the tone, and wire notification paths so your teams are alerted immediately when responses arrive.
- Start from A-11 and custom templates
- Upload agency-approved logos and disclaimers
- Invite collaborators with role-based permissions
Embed the widget and capture signals

Drop the generated snippet into any public site or application, then track performance across web, phone, and in-person channels.
- Copy-and-paste modal or inline embeds
- Accessibility checks baked into every widget
- Spam protection and rate limiting enabled by default
Turn insights into action

Filter submissions, tag emerging themes, and export summary decks to brief leadership or support quarterly CX reporting.
- Built-in trend charts and satisfaction rollups
- Automated CX data package exports
- Assign follow-up tasks directly from a submission

Ready to try it yourself?

Sign in, create a form, and publish in minutes — no developer required.

Connect existing touchpoints, centralize submissions, and automate the quarterly reporting you send to management.