See how it works
Touchpoints connects feedback to the processes that deliver services. Walk through the layers below — from the service model down to how feedback is collected and acted on.
The journey: from service to feedback to action
Configure a branded feedback experience
Select a template, tune the tone, and wire notification paths so your teams are alerted immediately when responses arrive.
Embed the widget and capture signals
Drop the generated snippet into any public site or application, then track performance across web, phone, and in-person channels.
Turn insights into action
Filter submissions, tag emerging themes, and export summary decks to brief leadership or support quarterly CX reporting.
How the pieces fit together
A Service is what your organization delivers to people. A Process Model maps how that service works — the steps, handoffs, and decisions. Forms attach to steps in the process to collect feedback at the right moment.
Service
The thing your organization provides — permits, benefits, information, support.
Browse servicesProcess Model
A BPMN diagram of how the service works — steps, roles, gateways, handoffs. The executable map.
Open process designerForm
Attached to a step in the process. Collects structured feedback at the moment it matters.
Build a formA process model in action
This is a sample BPMN diagram — the kind of model you'd create for any service. Each box is a step. Swimlanes show who's responsible. Forms attach to specific steps to capture feedback.
Delivery methods
Once a form is built, it can be delivered in multiple ways — as a standalone page, a modal overlay on any site, a location-based report with GPS, or spatial page pins for design feedback.
Modal overlay
A floating button on any page. One click opens the form without navigating away.
See bottom-right corner of this pageLocation report
GPS pin + photo + description. For field reports, 311 requests, site inspections.
View mapReady to model your first service?
Create an account, draw a process model, attach a form, and start collecting feedback.