Staging Site — February 2026: Data will be regularly refreshed. Questions, comments, or feedback? Contact Ryan

This is not a government website
This is an experimental project by Civic Studio to explore organizational modeling in support of public service delivery.

For the official service
Visit touchpoints.digital.gov for the production government service managed by GSA's Technology Transformation Services.

Try Touchpoints in Action

Explore our interactive tools and see the platform in action.

Visualize your workflow

Services and feedback flows are modeled using BPMN diagrams.

Interactive Demo

Experience Touchpoints features hands-on.

Form Builder

Build a compliant feedback form in under 3 minutes.

Launch Form Builder

Live Analytics

Watch sample data flow through real-time dashboards.

View Analytics

Process Modeling

Map service journeys with collaborative BPMN tools.

Try Process Designer

Product Highlights

Build compliant feedback forms in minutes

Use USWDS-inspired layouts, reusable question templates, and smart defaults to launch surveys fast without touching code.

  • Drag-and-drop sections, live previews, and instant validation
  • Conditional logic and respondent branching
  • Automated branding via organization style presets

Watch responses stream in securely

Get a real-time pulse on satisfaction, completion rates, and channel mix with FXA-ready analytics dashboards.

  • Role-based dashboards for managers, analysts, and executives
  • Instant alerts on threshold breaches or flagged comments
  • CSV and API exports aligned with OMB CX reporting

Connect every touchpoint to your service journey

Overlay submissions on a journey map to surface pain points, moments of delight, and opportunities for improvement.

  • Visual swimlanes by persona or channel
  • Evidence-backed recommendations generated from trends
  • Collaboration notes for cross-functional follow-up

Guided Journey

Walk through a sample touchpoint experience — from configuration to response review.

  1. Configure a branded feedback experience

    Select a template, tune the tone, and wire notification paths so your teams are alerted immediately when responses arrive.

  2. Embed the widget and capture signals

    Drop the generated snippet into any public site or application, then track performance across web, phone, and in-person channels.

  3. Turn insights into action

    Filter submissions, tag emerging themes, and export summary decks to brief leadership or support quarterly CX reporting.

Ready to try it yourself?

Create your first feedback form

Sign in, create a form, and publish in minutes — no developer required.

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Level up your analytics

Connect existing touchpoints, centralize submissions, and automate the quarterly reporting you send to management.

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