Staging Site — October 2025: Data will be regularly refreshed. Questions, comments, or feedback? Contact us

This is not a government website
This is an experimental project by Civic Studio to explore organizational modeling in support of public service delivery.

For the official service
Visit touchpoints.digital.gov for the production government service managed by GSA's Technology Transformation Services.

User access

Sign in to Touchpoints

Access your forms, process models, and customer service domain objects.

Guide every touchpoint with consistent, secure feedback.

Sign in to your account

Access your forms, process models, and response insights using one of the methods below.

Development email adapter

Emails are delivered to the local mailbox. Visit /dev/mailbox to preview messages.

Don't have an account?

Touchpoints is available for select municipalities. Stand up an account in minutes.

Create a Touchpoints account

Touchpoints gives agencies a single space to design feedback programs, connect journeys, and share what the public is telling you across teams.

Launch faster: Start with curated templates and best practices so your first survey ships the same day.

Connect journeys: Visualize every touchpoint inside end-to-end process models so teams see the full customer story.

Automate insights: Route responses to the right specialists and measure the impact of improvements over time.

Are you a public employee?

Coming from another SSO provider? Keep using your existing credentials—we’ll help tie everything together.

Launch agency SSO